Guide To KCCC

Guide To KCCC

Getting Referred To KCCC

How To Transfer

Getting Referred to KCCC You can schedule an appointment with a doctor at KCCC by coming into the center and scheduling with the doctors directly or through the nurses. You may also schedule an appointment at KCCC if you are referred from another hospital or healthcare institute.

When receiving a referral or new patient, the doctor at KCCC will need the following information:

  • Your background information
  • Your pathology report
  • A list of any surgeries you’ve had
  • All your clinical notes
  • Your diagnostic imaging reports
  • Any other diagnostic reports
Preparing For A First Appointment

Before Your First Appointment

Preparing for a First Appointment You can do several things to prepare for your first appointment.

Make a list of your medications. It is important for your healthcare team to know about any medications you are taking. You can make a list of the medications you are taking or bring in the medications in their original packaging Include.

  • Prescription drugs
  • Any over-the-counter drugs you take, such as cold medication or pain relievers
  • Vitamin or mineral supplements
  • Herbal and natural health products, including naturopathic and homeopathic remedies

For each type of medication, you need to know:

  • Its name
  • The reason you take it
  • How much (the dose) you take
  • How often you take it
  • How long you’ve been taking it

Gather your medical information from your doctor. Your doctor or other referring doctor may give you a package that includes a CD of your medical images (x-rays, CT scans, MRIs or ultrasounds). If you have this package, it is very important to bring this CD with you to your first appointment.

It is also important to collect from your doctor any information about your medical history that could be important. This includes information about previous operations, heart attacks, strokes and allergies. If you're not sure, ask your doctor what kind of details you should gather and bring with you.

Know where to go. Review directions to the hospital to feel confident about your trip before you leave for your appointment. You can find this information in Maps & Directions.

Think about what questions to ask. Some people want to learn a great deal about their condition but others are more comfortable knowing only what they have to know. Make a list of questions you want to ask so that you can get a good picture of your situation without being overwhelmed.

The Day of Your First Appointment

To make your first appointment as easy as possible, do the following:

  • Arrive on time
  • Bring any medical information from your doctor if you were given one.
  • Bring identification and your medication.

Unless you have been told otherwise, you are allowed to eat before your appointment.

What to Expect During Your First Visit

Your first visit to the hospital will be a consultation. During your consultation you will meet many doctors and other professionals. Your doctors will examine you and decide on the best way to treat you. You may wish to wear comfortable clothing that is easy to change into and out of.

It is unusual to receive treatment during your first visit, but it sometimes happens. If your doctor recommends that you have treatment on your first visit, he or she will discuss this with you during your appointment.

Meeting Your Healthcare Team

During your visit you will meet one or a number of oncologists. Oncologists are specialists in treating cancer.

  • Surgical oncologists, who perform surgeries
  • Medical oncologists, who plan your course of anti-cancer drugs (chemotherapy)
  • Radiation oncologists, who plan your radiation treatment

You may also meet other members of your healthcare team, such as nurses, social workers and other healthcare professionals

The number and type of professionals you meet depends on your individual situation. Learn more about the members of your team.

How Long It Will Take

Your visit could last several hours. Some things that can affect the length of your visit are the types of testing that need to be done and how many members of your healthcare team you meet.

Prepare for a long visit by making adequate child care, elder care and work absence arrangements.

What to Bring

Bring the following to your appointment:

  • Medications that you normally take during the day, since appointments can last several hours
  • CD of your imaging studies given to you by your doctor
  • Information package given to you by the hospital
  • A list of any questions you have concerning your condition or treatment
  • Paper and pen to take notes
  • Money for a newspaper, coffee or food
  • Book, electronics or other materials to fill your time while waiting
  • Friend or family member to assist with note-taking and information-gathering, and for moral support

Getting the Most Out of Your Appointment

  • Communicate. Tell your healthcare team about any concerns you have and ask questions if you want to know more.
  • Bring support. A friend or family member can give you emotional support and can help you make good choices. They can also help you gather information, take notes and ask questions.
  • Listen. You will hear lots of new information. Taking notes can help you absorb and understand what you hear.
  • Take names. Writing down the names of the members of your healthcare team can help you get to know and recognize the people you will be working with.
  • Try to be on time. Running late can be stressful, so make sure you leave yourself lots of time to get to your appointment.

Learn more about communicating with your healthcare team.

Questions You May Wish to Ask

About Disease and Treatment

  • What type of cancer do I have?
  • What stage is my cancer?
  • What are the pros, cons and side effects of my treatment options?
  • What are the expected survival rates with these treatments?
  • Are these treatments covered by OHIP?
  • Are these treatments covered by my health insurance plan?
  • Will receiving these treatments prevent me from receiving a different type of treatment in the future if I need it?
  • Are there any more tests that need to be done before starting treatment?
  • Will there be tests to determine how my disease responds to the treatment?
  • How often will these tests be done during and after treatment?
  • Will you change my treatment if it does not appear to be working?
  • How long will the treatment last?
  • How often will I see you during and after treatment?
  • What other services are available to help me and my family cope with the disease?

About Prognosis and Survival

  • Do you expect these treatments to cure my cancer? If not, what is the goal of this therapy?
  • What is the usual life expectancy for this type of cancer? What are the best and worst case scenarios?
Patient Safety And At KCCC

Patient Safety and AdvocacyAt KCCC, patient safety is our first priority. We want you to be as safe here as you would be at home. That includes being safe in all areas of the hospital, including your room, bed, and washroom. It also means ensuring that the medications and treatments you receive are as safe as possible. We have systems in place to protect you from medical errors, but we also need your help to make sure you get the best care possible.

This following explains:

  • why medical errors happen
  • how you can help make health care safer

Why is patient safety important?

Patient and quality of care is the number one priority at KCCC. As health care continues to improve, it becomes more complex. This increases the chances of medical errors happening.

What is a medical error?

  • Medications
  • surgery
  • diagnosis
  • equipment
  • lab test report

How can I help?

The best way to help prevent things from going wrong and to get the best care for your needs is to be involved in your own health care. Research shows that people who are involved get better results.

Tips for safer health care:

1) Ask for and give information

  • Take part in all decisions about your health care.
  • Speak up if you have questions or concerns. You have the right to ask questions and be given answers that you under- stand. A family member or caregiver, or an interpreter, can ask your questions for you if you cannot.
  • Give the health professionals who will be caring for you all your important health information.
  • Learn about your condition and treatments. Ask why a test or treatment is needed and how it will help you.
  • Know who will be responsible for your care while you are in the hospital.
  • Ask how long the treatment will last, and how you can expect to feel.
  • Ask for medical terms to be explained to you in language you can understand.
  • Ask for the results of all tests and treatments.
  • Carefully read all medical forms before you sign them. Ask that anything you do not understand be explained to you before you sign.
  • Ask a family member or friend to be with you as your advocate. An advocate is someone who can speak up for you if you cannot.

2) Know who is who

  • Wear your hospital ID wristband at all times.
  • Make sure your health-care professionals know who you are before they give you medications, tests or treatments. They should be checking your ID wristband first.
  • Ask your health-care professionals who they are when they come to give you care.

3) Know your medications

  • Make a list for your hospital doctors of everything you are taking, including prescription drugs, over-the-counter medicine, vitamins and herbs.
  • Tell your doctor if you know you are allergic to a medication or a food.
  • Know the name, size and colour of your medications, and why you are taking them.
  • Check the labels on medication containers before taking them. Know how you are supposed to take the medication, and care for yourself if the medication has side effects.
  • Know if the medication is safe to take with other medications, vitamins, herbs or foods.
  • If you don't understand something about your medications, ask your doctor or pharmacist to explain.
  • For more information, ask us for a copy of Medication Safety at UHN.

4) Know about your surgery

  • Make sure you, your doctor and your surgeon all agree on what exactly will happen during your surgery.
  • To avoid wrong-site surgery (for example, operating on the left knee instead of the right knee) ask your doctor to show where on your body you will be operated on. Ask your surgeon to mark the site.
  • Tell your doctor or anesthesiologist about any bad reaction you may have had to anesthesia (medication that puts you to sleep during surgery). Tell them about any medications you are taking.

5) Help prevent infections

  • Wash your hands often. Ask your visitors to do the same.
  • Before they care for you, ask people if they've washed their hands.
  • Tell your visitors not to come to the hospital if they are ill. This will help stop the spread of infections.
  • Follow the hospital’s infection control procedures. Ask your nurse to explain what these are.
  • Follow the hospital’s visitor policy. Ask your nurse about when you can have visitors.

6) Help prevent falls

  • If you are asked not to get up without help, please don't. This is to prevent you from falling.
  • Make sure you can easily reach your call button, telephone and personal items. If these are out of reach, ask your nurse or a family member to move them for you.

7) Know what to do at home

  • Before you leave the hospital, talk to your doctor and other members of your health- care team about what you should do when you return home. For example, when you can eat and drink again, take a bath, drive a car.
  • Ask how you will manage any pain you might have.
  • Ask when you should come back to the hospital for a follow-up appointment with your doctor.
  • Ask your doctor or health-care provider to write down your plan of care. Share this with your family doctor and family members.

Let us know if you have a safety concern

  • Please contact the Patient Safety and Accreditation Office if you have any safety concerns. Your concerns will be respected. The office can be reached at 2484-9100 ext. 5075.
Planning A Visit

Planning a Visit Coming Soon...

Hospital Services

Hospital Services Coming Soon...

Visitor Information

General Information

Visitor Information We encourage you to visit friends and family while they are healing. We know that having loved ones nearby makes patients more comfortable and speeds up their recovery.

We ask both those receiving care and their visitors to wash their hands at the handwashing stations at the entrances to the hospital when they come in. We also ask everyone to self-screen before entering the hospital. See Infection Control and Self-Screening for more information.

Visiting Guidelines

We have visiting guidelines to help us protect patients' right to privacy and confidentiality. Our guidelines also help protect everyone from infections that can sometimes be caught in hospitals. To help us maintain privacy and a healing environment for our patients and their families, please make sure that:

  • Visiting hours end at 10pm every night
  • No more than 1 visitor is at the patient's bedside at once
  • Children under 12 are always with an adult
  • Infants (ages 0-2) are not permitted into the wards
  • You do not visit the hospital if you or your children are feeling sick
  • You do not visit the hospital if you or your children have a fever, cough, diarrhea or vomiting
  • You clean your hands before entering and leaving a patient’s room
  • You think about the needs of other patients and families during your visits

For information about flexible visiting hours, speak to a member of the healthcare team in the patient care unit.


Kuwait Cancer Control Center. 2484 9100 ext. 0

Infection Control

Keeping your hands clean is the simplest way to prevent infections and illnesses from spreading in the hospital. Remember to wash your hands:

  • When you enter and leave the hospital
  • Before and after contact with your loved ones
  • Before eating


We ask everyone to self-screen. Before coming to the hospital, ask yourself if you have any of the following:

  • A new cough (not associated with your current illness, if you are a patient)
  • Fever
  • Shortness of breath (worse than normal)
  • Severe headaches (worse than normal)
  • Unexplained muscle aches
  • Unexplained extreme fatigue
  • Vomiting
  • Diarrhea

If you have any of these symptoms, we ask that you not come to the hospital and that you visit your doctor or Emergency Clinic.

Please see the receptionist nurse before you visit a patient if you’ve had any of these symptoms in the past 24 hours:

  • Diarrhea
  • Fever
  • Chills
  • New or worsening cough

If you are sick, you may make patients or healthcare workers sick.

It's okay to ask your doctor, nurse and other healthcare providers to wash or sanitize their hands using a gel hand rinse before examining you.